Want eesel's knowledge power with real AI reasoning?
eesel AI is great at searching your knowledge base, but it can't actually resolve tickets. RAUM AI uses that same kind of deep knowledge search and then takes the next step — actually closing the ticket with a four-step reasoning process.
Common challenges with eesel AI
Knowledge search, not resolution
eesel is primarily a knowledge-management tool with AI search. It can find the right article, but it can't actually resolve tickets or run multi-step workflows on its own.
Can't take action
eesel surfaces information for your team but doesn't act on it — no refunds, no API calls, no ticket closures without a human.
Limited to Confluence/Notion ecosystems
eesel's strongest integrations are with Confluence and Notion. Deep Zendesk-native features like tag reading and composer integration are secondary.
No multi-model flexibility
eesel uses a fixed AI provider. No option to bring your own key or switch between OpenAI, Anthropic, or Gemini for cost or quality optimization.
RAUM AI vs eesel AI
| Feature | eesel AI | RAUM AI Recommended |
|---|---|---|
| Four-step reasoning (Understand → Plan → Act → Reply) | ||
| Bring Your Own AI Key (BYOK) | ||
| Autonomous ticket resolution | ||
| Tool integrations & live data | ||
| Knowledge base search | ||
| Works inside Zendesk natively | Via integration | Native |
| Custom decision trees | ||
| Personal data masking | ||
| Real-time streaming | ||
| Transparent pricing |
What you get by switching
From search to resolution
Where eesel just finds the right article, RAUM AI uses that knowledge to actually resolve the ticket — automatically, with full step-by-step reasoning.
Pay your AI provider directly
Connect your own AI key and pay your provider at cost, instead of eesel's bundled rate. Typically just a few cents per ticket — no markup from us.
Zendesk-native workflow
RAUM AI lives inside Zendesk's ticket composer. No context switching, no separate portals — AI buttons appear right where agents work.
Ready to switch from eesel AI?
14-day free trial. No credit card. Setup in under 5 minutes.