Let AI handle internal support so your team doesn't have to
Automate employee onboarding questions, benefits queries, IT helpdesk tickets, and policy lookups. RAUM deflects repetitive internal support volume so HR and IT teams can focus on strategic work.
Internal support tickets RAUM resolves automatically
Employee onboarding questions
New hires generate a surge of questions about access, systems, policies, and first-week tasks. RAUM resolves them instantly using your onboarding knowledge base — guiding employees through each step without HR or IT involvement.
Benefits & payroll queries
Questions about health insurance, 401k enrollment, PTO balances, and pay stubs are high-volume but highly repetitive. RAUM answers them accurately from your HR policy documentation, eliminating repetitive inbound volume.
IT helpdesk & access requests
Password resets, software access requests, VPN issues, and hardware questions are the backbone of internal IT queues. RAUM resolves common issues via your IT runbooks and can trigger provisioning through your connected IT tools.
Policy & compliance lookups
Employees ask about leave policies, expense reimbursement rules, code of conduct, and compliance requirements. RAUM reads your policy library and answers precisely — with consistent phrasing across every response.
Everything HR and IT operations need
Knowledge base & policy search
RAUM searches your internal wiki, HR policy docs, and IT runbooks to give employees accurate, up-to-date answers. Knowledge gap detection surfaces policies that need documentation before they become escalation patterns.
IT automation through your connected tools
Connect your identity provider, ticketing system, or HRIS through RAUM's tool integrations. RAUM can check account status, trigger access provisioning, or update records — automatically, within the limits you set.
Deflection & self-service analytics
Track which employee questions get deflected, which escalate, and where gaps exist. Cost-per-ticket reporting shows the ROI of each automated resolution against HR and IT staff time.
Employee data protection
Personal data masking removes employee IDs, salary info, and medical details before any data reaches the AI. Strict data separation keeps information from bleeding between departments or subsidiaries.
From internal ticket to resolution in 4 stages
Understand Stage 1
Identifies the request type — IT issue, HR policy, benefits question, access request — and extracts employee context from Zendesk tags and fields.
Plan Stage 2
Searches your HR policy docs, IT runbooks, and onboarding knowledge base. Determines whether to answer, automate an action, or escalate with context.
Act Stage 3
Checks account status, triggers provisioning, or looks up payroll data through your connected tools — within the thresholds you configure.
Reply Stage 4
Sends a clear, policy-accurate response — in your internal tone and voice. Streamed into Zendesk for your team to send, or delivered automatically when Auto-Resolve is enabled.
Ready to automate your internal support?
14-day free trial. No credit card. Setup in under 5 minutes.