Automate employee onboarding questions, benefits queries, IT helpdesk tickets, and policy lookups. RAUM deflects repetitive internal support volume so HR and IT teams can focus on strategic work.
New hires generate a surge of questions about access, systems, policies, and first-week tasks. RAUM resolves them instantly using your onboarding knowledge base — guiding employees through each step without HR or IT involvement.
Questions about health insurance, 401k enrollment, PTO balances, and pay stubs are high-volume but highly repetitive. RAUM answers them accurately from your HR policy documentation, eliminating repetitive inbound volume.
Password resets, software access requests, VPN issues, and hardware questions are the backbone of internal IT queues. RAUM resolves common issues via your IT runbooks and can trigger provisioning through your connected IT tools.
Employees ask about leave policies, expense reimbursement rules, code of conduct, and compliance requirements. RAUM reads your policy library and answers precisely — with consistent phrasing across every response.
RAUM searches your internal wiki, HR policy docs, and IT runbooks to give employees accurate, up-to-date answers. Knowledge gap detection surfaces policies that need documentation before they become escalation patterns.
Connect your identity provider, ticketing system, or HRIS through RAUM's tool integrations. RAUM can check account status, trigger access provisioning, or update records — automatically, within the limits you set.
Track which employee questions get deflected, which escalate, and where gaps exist. Cost-per-ticket reporting shows the ROI of each automated resolution against HR and IT staff time.
Personal data masking removes employee IDs, salary info, and medical details before any data reaches the AI. Strict data separation keeps information from bleeding between departments or subsidiaries.
Identifies the request type — IT issue, HR policy, benefits question, access request — and extracts employee context from Zendesk tags and fields.
Searches your HR policy docs, IT runbooks, and onboarding knowledge base. Determines whether to answer, automate an action, or escalate with context.
Checks account status, triggers provisioning, or looks up payroll data through your connected tools — within the thresholds you configure.
Sends a clear, policy-accurate response — in your internal tone and voice. Streamed into Zendesk for your team to send, or delivered automatically when Auto-Resolve is enabled.
Policy and how-do-I questions are asked constantly and answered repeatedly. Putting the chatbot on an intranet page answers them from the same approved internal procedures the ticket channel uses, without a ticket being created for something already documented.
Access grants, account changes and anything involving personal circumstances remain a handoff to a person. The chatbot collects the context and passes it on, rather than acting on a request it has no way to verify.
The same engine, the same procedures, one step earlier in the journey. See the Website Chatbot
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