Automate technical support, onboarding, and billing with a step-by-step AI that thinks before it replies. Built for SaaS companies using Zendesk.
API errors, integration issues, bug reports. RAUM AI reads your technical docs, checks known issues, and provides accurate troubleshooting steps — or escalates to engineering when needed.
New customer questions about setup, configuration, and best practices. RAUM guides users through your onboarding flows using your decision trees and knowledge base.
Plan changes, upgrades, cancellations, and invoice questions. RAUM AI checks subscription status, processes changes through your connected tools, and handles billing inquiries automatically — without a human in the loop for the simple cases.
Customers asking about roadmap, reporting bugs, requesting features. RAUM AI categorizes, tags, and routes to product teams while acknowledging the customer.
Connect your status page, bug tracker, and documentation through your connected tools. RAUM checks known issues, suggests workarounds, and resolves common technical queries.
Track which features generate the most support tickets. Knowledge gap detection surfaces areas where your docs need improvement.
Personal data masking, AES-256 encryption, and strict data separation between every customer. Your customer data never leaves your control — important for SOC 2 and compliance reviews.
Handle 10x ticket volume without 10x the team. RAUM's autonomous mode resolves repetitive tickets so your agents focus on high-value interactions.
Reads the ticket, identifies intent (technical issue, billing, onboarding), extracts context from Zendesk tags, plan tier, and conversation history.
Searches your docs, known issues, and decision trees. Determines if this is a known bug, a configuration issue, or needs escalation.
Calls your APIs through your connected tools — checks account status, processes plan changes, fetches error logs, or triggers automated troubleshooting steps.
Writes a response in your brand voice with accurate technical details. Streamed into Zendesk for your team to send, or sent automatically when you've enabled it.
Product and billing questions usually start in the app or on the pricing page, not in an inbox. The chatbot answers them there from the same documented procedures and help centre the ticket channel uses, so the two never give different answers to the same question.
Anything touching an account — a plan change, a seat adjustment, a password path — is a handoff rather than an action taken from a chat window. The transcript travels with it, so the agent does not re-ask what the visitor already explained.
The same engine, the same procedures, one step earlier in the journey. See the Website Chatbot
14-day free trial. No credit card required.