Scale SaaS support without scaling headcount
Automate technical support, onboarding, and billing with a step-by-step AI that thinks before it replies. Built for SaaS companies using Zendesk.
SaaS tickets RAUM resolves automatically
Technical support tickets
API errors, integration issues, bug reports. RAUM AI reads your technical docs, checks known issues, and provides accurate troubleshooting steps — or escalates to engineering when needed.
Onboarding & adoption
New customer questions about setup, configuration, and best practices. RAUM guides users through your onboarding flows using your decision trees and knowledge base.
Billing & subscription
Plan changes, upgrades, cancellations, and invoice questions. RAUM AI checks subscription status, processes changes through your connected tools, and handles billing inquiries automatically — without a human in the loop for the simple cases.
Feature requests & feedback
Customers asking about roadmap, reporting bugs, requesting features. RAUM AI categorizes, tags, and routes to product teams while acknowledging the customer.
Everything your SaaS support team needs
Auto-resolve technical tickets
Connect your status page, bug tracker, and documentation through your connected tools. RAUM checks known issues, suggests workarounds, and resolves common technical queries.
Usage-based insights
Track which features generate the most support tickets. Knowledge gap detection surfaces areas where your docs need improvement.
Enterprise-grade security
Personal data masking, AES-256 encryption, and strict data separation between every customer. Your customer data never leaves your control — important for SOC 2 and compliance reviews.
Scale without headcount
Handle 10x ticket volume without 10x the team. RAUM's autonomous mode resolves repetitive tickets so your agents focus on high-value interactions.
From ticket to resolution in 4 stages
Understand Stage 1
Reads the ticket, identifies intent (technical issue, billing, onboarding), extracts context from Zendesk tags, plan tier, and conversation history.
Plan Stage 2
Searches your docs, known issues, and decision trees. Determines if this is a known bug, a configuration issue, or needs escalation.
Act Stage 3
Calls your APIs through your connected tools — checks account status, processes plan changes, fetches error logs, or triggers automated troubleshooting steps.
Reply Stage 4
Writes a response in your brand voice with accurate technical details. Streamed into Zendesk for your team to send, or sent automatically when you've enabled it.
Ready to scale your SaaS support?
14-day free trial. No credit card. Setup in under 5 minutes.