Why 5 Minutes?
Most enterprise software requires weeks of implementation. RAUM is different—designed for self-serve from day one.
Prerequisites
Before you begin, you'll need:
- A Zendesk Admin account
- An API key from OpenAI, Anthropic, or Google
- A RAUM subscription (or start on 14-day free trial)
Step-by-Step
1. Find RAUM in the Marketplace
- Go to Zendesk Admin Center
- Search "RAUM" in the Marketplace
- Click "Install"
2. Grant Permissions
- Review the required permissions (read tickets, update tickets, read users)
- Click "Accept" to install
3. Configure Your API Key
- Go to RAUM settings in Zendesk
- Enter your API key
- Select your preferred model (GPT-4, Claude, or Gemini)
4. Set Up Decision Trees (Optional)
- Define common ticket types
- Map resolution paths
- Configure brand voice guidelines
5. Enable Features
- Choose: Copilot only (AI drafts, humans send), Auto-Resolve only (AI handles tickets end-to-end), or both
- Set confidence thresholds
- Configure notification preferences
You're Ready
That's it. Within 5 minutes, your team can start using AI to:
- Generate drafts in the ticket composer
- Translate responses to any language
- Check grammar for professional output
- Autoresolve simple tickets without human intervention
Troubleshooting
"API key invalid": Check that you have credits in your API account
"Not seeing the buttons": Ensure you're using the Zendesk Agent interface, not end-user
"Too many resolutions": Adjust your monthly plan or enable the overage option