AI Ticket Resolution for Zendesk

AI that resolves tickets,
not just replies

AI that lives inside Zendesk and thinks before it replies. Every ticket runs through four steps — Understand, Plan, Act, Reply — so your team only sees the ones that genuinely need a human. Bring your own AI key. No markup on what you pay your provider.

Install on Zendesk See how it works

Zendesk · ticket view

Sarah K.

Billing question · Open

I think I was charged twice for my March invoice — can you check what happened?

Draft reply — written by RAUM

Hi Sarah, you're right — there's a duplicate charge on your March invoice. I've issued a refund of $49; it should reach your card within 3–5 business days…

RAUM AI

UnderstandBilling dispute, high priority

PlanCheck billing API + refund policy

ActDuplicate charge found

ReplyDrafting in your brand voice…

Illustration of RAUM inside the Zendesk ticket view

Markup on what you pay your AI provider

4 steps

Every ticket is researched, not guessed at

<5 min

To install from the Zendesk Marketplace

Unlimited

Copilot use for your team, on every plan

How it works

AI that thinks before
it replies

Most AI support tools fire a single prompt and hope for the best. RAUM routes every ticket through four steps — Understand, Plan, Act, Reply — so it can research the answer before writing a word.

raum-pipeline · example: billing dispute

// Understand — intent analysis

intent: "billing_dispute",

confidence: 0.94,

tags: ["vip", "billing"]

// Plan — resolution path

tools: ["billing_api", "kb_search"],

escalate: false,

auto_resolve: true

// Reply — streaming response

"Hi Sarah, I've reviewed your invoice..."

Understand

Reads the ticket, figures out what the customer wants, and pulls in Zendesk tags and conversation history.

Plan

Searches your knowledge base and decision trees, then maps out the right steps to resolve the ticket.

Act

Pulls live data from your connected tools — order systems, billing, anything — and takes action when you've enabled it.

Reply

Writes the response in your brand voice and streams it straight into the Zendesk composer, ready to send.

Who it's for

Built for support teams of every size

Small teams (1–10 people)

Automate repetitive tickets from day one. Get hours back every week without hiring. Installs from the Zendesk Marketplace in under five minutes — no AI engineer needed.

Mid-market (10–50 people)

Scale support without scaling headcount. Track resolution rates and costs in the analytics dashboard. Connect RAUM to the tools you already use and keep quality consistent across the team.

High volume (50+ people)

Custom infrastructure, dedicated onboarding, and SLA agreements. Personal data masking and AES-256 encryption via AWS KMS keep you compliant. Knowledge gap detection shows you what's missing from your help docs.

What you get

Everything your support team needs.
Nothing they don't.

Two modes, one platform. Run RAUM as a fully automatic assistant that closes tickets in the background, or as a smart Copilot for your team that drafts replies for humans to review — or both, side by side.

AI Reply Generation

Drafts complete, context-aware ticket responses based on conversation history, Zendesk tags, and your knowledge base. Streamed in real-time into the Zendesk composer.

Copilot Mode

Autonomous Resolution

RAUM closes tickets in the background, end-to-end. Your team only sees what couldn't be handled automatically — so they can focus on the conversations that genuinely need them.

Agent Mode

Analytics Dashboard

Track cost per ticket, resolution rates, token usage, and agent vs copilot breakdowns. Activity heatmaps, CSAT tracking, and knowledge gap detection.

All Plans

Brand Voice Control

Configure tone, style guidelines, and decision trees per organization. The AI follows your exact instructions — not generic defaults.

All Plans

Tool Integrations

Connect external APIs and services. Run live lookups, trigger actions, and integrate with your existing stack easily.

Copilot + Agent

Bring Your Own Key

Use your own OpenAI, Anthropic, or Gemini API key. Your data never passes through our AI accounts — full cost control and data sovereignty, built in by design.

Enterprise-ready

Grammar Fix & Translate

Automatically detects customer language, translates your reply, or fixes grammar before you hit send.

Copilot Mode

Response Cache

Zero-latency instant replies for repeated queries. Skips AI processing to reduce cost and resolution time.

All Plans

Simulation Mode

Dry-run the full AI pipeline against real tickets without executing actions. Test and configure with confidence.

Admin Tools

Pricing

Simple, transparent pricing.
One variable: ticket volume.

No per-seat AI charges. No hidden copilot metering. You bring your AI key — we charge only for the platform.

Starter

$79/mo

For small teams getting started with AI support automation.

Save 20% billed annually at $758

Up to 5 agents
200 auto-resolutions/mo
Unlimited copilot usage
Unlimited AI tools & languages
Unlimited ticket analysis
Unlimited tool integrations

Start Free Trial

+$0.20 per extra auto-resolution

Ready to resolve tickets
while you sleep?

14-day free trial. No credit card surprises. Cancel anytime. Your Zendesk setup, supercharged in under 5 minutes.

Install on Zendesk Book a demo

AI that resolves tickets,not just replies

AI that thinks beforeit replies

Understand

Plan

Act

Reply

Built for support teams of every size

Small teams (1–10 people)

Mid-market (10–50 people)

High volume (50+ people)

Everything your support team needs.Nothing they don't.

AI Reply Generation

Autonomous Resolution

Analytics Dashboard

Brand Voice Control

Tool Integrations

Bring Your Own Key

Grammar Fix & Translate

Response Cache

Simulation Mode

Simple, transparent pricing.One variable: ticket volume.

Ready to resolve ticketswhile you sleep?

AI that resolves tickets,
not just replies

AI that thinks before
it replies

Everything your support team needs.
Nothing they don't.

Simple, transparent pricing.
One variable: ticket volume.

Ready to resolve tickets
while you sleep?