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AI support operations

Support that resolves customer questions.

RAUM researches the request, follows your procedures, uses approved tools, and answers in Zendesk or on your website. One support brain. Two channels. Human control where it matters.

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Live resolutionCustomer waiting
Ticket #2841 · Billing

“I was charged twice. Can you check the March invoice?”

  1. UnderstoodDuplicate-charge dispute · high confidence
  2. ResearchedInvoice record + approved refund policy
  3. Action approvedRefund created in billing system
Reply ready

Hi Sarah — you were charged twice. I’ve issued the $49 refund; it should reach your card in 3–5 business days.

Zendesk3 sources checked1 approved action
4steps before every answer
0%markup on your AI provider
2channels sharing one knowledge layer
14 daysfree · no credit card
Resolution pipeline

It thinks before it replies.

A single prompt can draft a sentence. Support needs a controlled sequence that can inspect context, consult policy, use tools, and explain the result.

  1. 01

    Understand

    Read the request, customer context, and operational signals before deciding what the problem is.

  2. 02

    Plan

    Search approved knowledge and map the steps needed to reach a support outcome.

  3. 03

    Act

    Use connected systems only within the permissions and confirmation rules you set.

  4. 04

    Reply

    Write in your brand voice, then answer in the channel where the question arrived.

The platform layer

Teach it once. Govern it centrally.

Knowledge, procedures, brand voice, permissions, and quality review stay in one operating layer as support expands to new channels.

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One knowledge layer

Durable sources, live page checks, procedures, and decision trees.

Explicit operating rules

Control confidence, public replies, approvals, and escalation boundaries.

Connected actions

Look up live account data and perform approved support operations.

Reviewable outcomes

Inspect cost, quality, autonomy, and knowledge gaps before expanding.

AI Platform

One support brain. Two channels.

Both channels read the same knowledge, follow the same procedures and obey the same action permissions. Start with Zendesk today; add Website Chat through Early Access without rebuilding any of it.

01
Available now

Zendesk Assistant

Draft replies for agents or resolve approved tickets autonomously inside the queue your team already uses.

  • Unlimited copilot on every plan
  • Confidence-aware autonomous handling
  • Marketplace installation
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02
Early Access

Website Chatbot

Answer visitors before they open a ticket, using the same approved sources and support procedures.

  • Embeddable website channel
  • Durable conversation workflow
  • Human handoff paths
Explore Website Chatbot

Both run on the same engine, knowledge base and guardrails. See how the platform works

Founding pricing

Three ways to adopt RAUM.

Each channel keeps an honest usage meter. Teams adopting both receive 10% off the recurring base fees.

ZendeskFrom $79/mo

5 agents · 200 resolutions

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Website Chat · Early AccessFrom $49/mo

500 conversations · 1 channel

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Both · Early AccessFrom $115.20/mo

Separate allowances · 10% bundle saving

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Personal data masking
Approval-bound actions
Your AI account, your spend
Simulation before rollout
Start with the live channel

Put a governed AI teammate in your Zendesk queue.

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14 days free. No credit card required.