Resolve account inquiries, fraud disputes, and compliance FAQs automatically — with personal data masked at every step, audit logging, and zero hallucinations outside your approved knowledge base.
Balance questions, transaction disputes, fee explanations, and statement requests account for the majority of FinTech support volume. RAUM resolves these instantly by querying your core banking or payment API through your connected tools — no agent needed.
Customers reporting suspicious transactions need fast, accurate responses. RAUM checks transaction history, applies your dispute policy, and either resolves automatically or escalates with a full context summary ready for review.
AML, KYC, GDPR data requests, and regulatory disclosures require consistent, accurate answers. RAUM reads your compliance knowledge base and responds precisely — no paraphrasing, no hallucinations.
New customers get stuck on identity verification, document upload, and account activation. RAUM guides them step-by-step using your onboarding decision trees, designed to resolve the bulk of onboarding questions without escalation.
RAUM follows your exact compliance guidelines and escalation rules. Every response is grounded in your approved knowledge base — not generic AI output.
Personal data masking removes account numbers, card details, and SSNs before any data reaches the AI. AES-256-GCM encryption via AWS KMS protects all credentials at rest. Full audit trail for every action.
Track dispute resolution rates, escalation patterns, avg handling time, and CSAT by issue type. Knowledge gap detection surfaces emerging compliance questions your team hasn't documented yet.
Connect your core banking system, payment processor, or CRM through your connected tools. RAUM fetches live account data, transaction records, and customer profiles — then resolves tickets with real information.
Identifies the issue type — billing, fraud, compliance, onboarding — and extracts account context from Zendesk tags and conversation history.
Searches your compliance knowledge base, regulatory FAQs, and decision trees. Maps the correct resolution path — including when to escalate.
Calls your core banking API, payment processor, or CRM through your connected tools. Fetches live account data, transaction records, and status — with personal info masked before processing.
Writes a compliant, on-brand response grounded in your approved knowledge — never generic AI output. Streamed into Zendesk for your team to send, or sent automatically when you've enabled it.
Pre-login questions about limits, fees, timelines and document requirements do not need an account lookup and do not need a ticket. The chatbot answers them from your approved policy content, and says it cannot help rather than improvising when the policy does not cover the case.
Nothing account-specific or money-moving happens from a chat message. Identity-dependent requests are handed to a person with the conversation attached, which keeps the boundary between public information and account access explicit rather than implied.
The same engine, the same procedures, one step earlier in the journey. See the Website Chatbot
14-day free trial. No credit card required.