Your data. Your keys. Your control.
RAUM AI is built security-first. Your customer data never passes through our AI accounts, personal info is masked before it ever reaches the AI, and every customer's data is fully separated.
Your own AI key
You connect your own OpenAI, Anthropic, or Google Gemini account directly. Your customer data flows from Zendesk to your AI provider — never through our AI accounts.
Personal data masking
Before any data reaches the AI, RAUM automatically finds and masks personal information in logs and AI requests. Names, emails, phone numbers, credit card numbers, and other sensitive details are replaced with placeholders — then restored in the final reply. (This is sometimes called "PII redaction" in security reviews.)
Encryption at rest
All credentials, API keys, and sensitive configuration are encrypted at rest using AES-256-GCM via AWS KMS — the same standard banks and governments use. Encryption keys are rotated automatically on a regular schedule, and access is gated by strict IAM policies with least-privilege principles.
Strict data separation
Every customer's data is fully isolated at the database level. Your knowledge bases, decision trees, analytics, and API keys are completely separate from every other customer's. Nothing is shared, mixed, or accessible across accounts.
Data Residency
RAUM is hosted on AWS with infrastructure in the US. Data is processed in real time and not stored beyond what's needed for analytics and audit logging. Your AI provider's data policies apply to how they process your data.
Audit Logging
Every AI operation, admin action, and data access is logged with IP tracking and change history. Full audit trail for compliance and security review.