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Pricing

Pay for the support channels you use.

Zendesk tickets and website conversations are different units of work. RAUM prices them honestly, keeps their allowances separate, and never marks up your AI provider.

Founding pricing · locked while we learn from early customers
Zendesk AI

Agent seats, unlimited copilot, and autonomous ticket resolutions.

Starter

Starter

For small support teams putting their first reliable automation into production.

$79/mo

Billed monthly

Start your trial

14-day free trial. No credit card required.

  • Up to 5 Zendesk agents
  • 200 autonomous resolutions/month
  • Unlimited Zendesk copilot use
  • Bring your own AI key · zero model markup
Zendesk overage: $0.20/resolution
Growth

Growth

Recommended

For growing queues that need more volume, channels, and operational visibility.

$249/mo

Billed monthly

Start your trial

14-day free trial. No credit card required.

  • Up to 20 Zendesk agents
  • 1,200 autonomous resolutions/month
  • Unlimited Zendesk copilot use
  • Bring your own AI key · zero model markup
Zendesk overage: $0.15/resolution
Pro

Pro

For established support operations with higher volume and priority support.

$699/mo

Billed monthly

Start your trial

14-day free trial. No credit card required.

  • Up to 50 Zendesk agents
  • 4,000 autonomous resolutions/month
  • Unlimited Zendesk copilot use
  • Bring your own AI key · zero model markup
Zendesk overage: $0.10/resolution
Enterprise

Custom volume. Contracted controls.

Dedicated onboarding, custom allowances, infrastructure options, and support terms for high-volume operations.

Talk to sales
Build the case

Estimate the queue you can give back to your team.

Use your own ticket volume and support costs. The calculation stays specific to Zendesk resolutions.

ROI Calculator

What would RAUM actually cost you?

Because you bring your own AI key, your real bill is a subscription plus what your provider charges for tokens. Put in your numbers and see both.

tickets
seats
35%

Repetitive tickets — order status, password resets, FAQs — closed with no human involvement.

$

Fully loaded, including benefits.

min

Your AI model

$0.150 per 1M input tokens · $0.600 per 1M output tokens. Paid directly to your provider — RAUM never marks this up.

Estimated monthly cost
$260/month

$0.248 per automated resolution, all in

Growth plan
$249
Your AI provider
1,050 resolutions + 1,170 drafts
$11

Covers 12 agents and 1,050 automated resolutions with no overage.

The AI provider figure uses median token usage measured across RAUM production traffic — not your Zendesk. Connect your Zendesk above, or tune the token assumptions under Advanced.

Same volume at a usage-based rate
your assumption: $1.50 per resolution
$1,575
Agent time returned
worth $5,880
210 hrs
Net monthly impact
$5,620

Agent time recovered, minus everything you pay.

An estimate, not a quote. Token usage varies with ticket length and how much of your knowledge base the AI needs.

Pricing principles

Clear meters. No invented unit.

Why separate meters?

A resolved Zendesk ticket and a website conversation create different work and cost. Keeping them separate makes limits understandable.

What does BYOK mean?

You connect OpenAI, Anthropic, or Gemini directly. RAUM charges for the platform and never marks up model spend.

How does the bundle work?

One subscription contains both recurring products. The 10% discount applies to base fees; each channel keeps its own overage rate.

When will Chat checkout open?

After the production channel is verified and real conversation costs have been observed. Until then, Chat and Both stay Early Access.