Choose the right plan for your team
Bring your own AI key — connect your own OpenAI, Anthropic, or Gemini account and pay your provider directly. We never mark up what you pay for AI.
Starter
For small teams getting started with AI copilot and automation.
$63/month
Billed $758/yearSave 20%
- Up to 5 agents
- Unlimited AI Copilot Usage
- 200 automated ticket closures/mo
- Basic analytics
- Knowledge gap detection
- Zendesk integration
- 14-day free trial
- Email support
Additional resolutions at $0.20 each
Growth
For growing teams that need higher volume and advanced analytics.
$199/month
Billed $2,390/yearSave 20%
- Up to 20 agents
- Unlimited AI Copilot Usage
- 1,200 automated ticket closures/mo
- Advanced analytics
- Knowledge gap detection
- Zendesk integration
- 14-day free trial
- Email support
Additional resolutions at $0.15 each
Pro
For larger teams with high volume, dedicated onboarding, and priority support.
$559/month
Billed $6,710/yearSave 20%
- Up to 50 agents
- Unlimited AI Copilot Usage
- 4,000 automated ticket closures/mo
- Advanced analytics
- Knowledge gap detection
- Dedicated onboarding session
- Priority support
Additional resolutions at $0.10 each
What would RAUM actually cost you?
Because you bring your own AI key, your real bill is a subscription plus what your provider charges for tokens. Put in your numbers and see both.
Use your real numbers instead of estimates
Connect Zendesk read-only and we'll measure your actual volume, team size, and ticket length.
Repetitive tickets — order status, password resets, FAQs — closed with no human involvement.
Fully loaded, including benefits.
Your AI model
$0.150 per 1M input tokens · $0.600 per 1M output tokens. Paid directly to your provider — RAUM never marks this up.
$0.200 per automated resolution, all in
Covers 12 agents and 1,050 automated resolutions with no overage.
The AI provider figure uses median token usage measured across RAUM production traffic — not your Zendesk. Connect your Zendesk above, or tune the token assumptions under Advanced.
Agent time recovered, minus everything you pay.
An estimate, not a quote. Token usage varies with ticket length and how much of your knowledge base the AI needs.
Bring your own AI key
Most AI support tools charge $0.99–$2.00 per automatic resolution. RAUM AI lets you connect your own OpenAI, Anthropic, or Google Gemini account directly and pay your provider at cost — typically $0.01–$0.10 per ticket — with no markup from us. Your keys, your models, your data.
Frequently Asked Questions
The Zendesk Marketplace app installs in under five minutes. Most teams are fully configured and live the same day — typically an afternoon to set your guidelines, decision trees, and connect your knowledge base. No AI engineer required.
No. RAUM handles the repetitive tickets in the background — order status, password resets, basic FAQs — so your team can focus on the complex, high-value conversations that genuinely need a human.
You bring your own AI key — OpenAI, Anthropic, or Google Gemini — and connect it to RAUM. You control the model, what you pay for AI, and where your data goes. We never mark up what you pay your AI provider.
Yes. Personal information (names, emails, phone numbers) is automatically masked before it ever reaches the AI. All credentials are protected with AES-256-GCM encryption via AWS KMS, and your data is fully isolated from every other customer's.
Yes. You set guidelines, decision trees, knowledge base sources, and brand voice rules per organization. The AI follows your exact instructions — not generic defaults.
Two options: either pause automatic resolutions until next month (with a notification), or keep resolving with a small per-ticket overage fee. You choose which behavior fits your team.
Yes. Every plan includes unlimited Copilot use for your team — no caps, no metering, no surprise charges. We only count automatic resolutions, where RAUM closes a ticket without any human involvement.