See everything. Miss nothing.
Real-time analytics for your AI-powered support operation. Track costs, resolution rates, agent performance, and AI behavior — all in one dashboard.
Dashboards & Charts
Six interactive chart types powered by Recharts. Customizable timeframes (24h, 7d, 30d, 90d, custom) and configurable widget layouts.
Cost per Ticket Over Time
Daily trends showing avg cost per ticket. Area chart with hover tooltips for exact values by date.
Mode Breakdown
Agent Mode vs Copilot split with ticket count, percentage, avg response time, and avg cost per mode.
Token Usage by Type
Horizontal stacked bar showing input/output tokens and cost for generate, translate, rewrite, refine.
Activity Heatmap
7-day × 24-hour grid with intensity coloring. See when your support operation is busiest at a glance.
Agent Usage Breakdown
Top users by tickets processed. Bar chart + donut showing ticket distribution across your team.
Resolution Time Percentiles
P50/P95/P99 response times by operation type. Identify bottlenecks in your support workflow.
Knowledge Gap Detection
RAUM automatically scans for topics where AI had low confidence or no procedures matched. Topics are clustered by normalized subject keywords, with ticket counts, example ticket IDs, and suggested article titles — so you know exactly what's missing from your knowledge base.
CSAT & Resolution Tracking
Track customer satisfaction scores, good/bad ratings, resolution times, and reopening rates. Every ticket outcome is captured automatically via Zendesk webhooks.