Resolve logistics tickets before your agents see them
Automate shipment tracking, delay updates, customs queries, and claims handling with a step-by-step AI that connects directly to your carrier APIs. Built for logistics, freight, and 3PL operations via Zendesk.
Logistics tickets RAUM resolves automatically
Shipment tracking (WISMO)
Where is my shipment? is the #1 question in logistics support. RAUM connects to your carrier APIs through your connected tools, fetches live tracking data, and responds with real ETAs and status updates — instantly, without agent involvement.
Delay notifications & updates
Proactive delay communication reduces inbound tickets by up to 40%. When delays are detected via your tracking integration, RAUM can auto-notify customers and handle follow-up inquiries in the same flow.
Customs & import queries
Cross-border shipments generate complex questions about duties, documentation, and customs holds. RAUM reads your customs knowledge base and country-specific rules to give accurate, timely answers.
Lost packages & claims
Damaged or lost shipments require investigation and claims initiation. RAUM checks carrier records, applies your claims policy, opens investigations automatically, and keeps the customer informed throughout.
Everything your freight support team needs
Built-in carrier integrations
Connect FedEx, UPS, DHL, or any custom carrier API through RAUM's built-in tool integrations. RAUM fetches real-time tracking, proof of delivery, and exception data without any custom code.
Multi-carrier, multi-region support
Handle shipments across carriers and geographies with one AI pipeline. RAUM understands country-specific customs rules, duty structures, and regional carrier networks.
Delay & exception analytics
Track resolution rates by carrier, exception type, and region. Knowledge gap detection surfaces recurring issues — like customs delays on specific lanes — that need documentation.
Autonomous claims processing
For eligible claims within your configured thresholds, RAUM initiates investigations, notifies carriers, and updates customers automatically — escalating only exceptions that need human judgment.
From ticket to resolution in 4 stages
Understand Stage 1
Identifies the request type — tracking, delay, customs, claim — and extracts shipment reference numbers from the ticket body and Zendesk fields.
Plan Stage 2
Searches your claims policy, customs knowledge base, and carrier routing rules. Maps the right resolution path and tools to call.
Act Stage 3
Calls your carrier API through your connected tools to fetch live tracking data, proof of delivery, exception codes, or opens a claims investigation automatically.
Reply Stage 4
Writes a clear, accurate response with real shipment data in your brand voice. Streamed into Zendesk for your team to send, or sent automatically when Auto-Resolve is enabled.
Ready to automate your logistics support?
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