Resolve e-commerce tickets automatically — around the clock
Automate order inquiries, returns, and shipping support with a step-by-step AI that thinks before it replies. Built for Shopify, WooCommerce, and any platform via Zendesk.
E-commerce tickets RAUM resolves automatically
Where is my order? (WISMO)
'Where is my order?' tickets typically account for 30–50% of e-commerce support volume — and they're entirely resolvable from tracking data. RAUM AI pulls live tracking from your carrier and resolves them automatically, with no human involvement.
Returns & exchanges
Complex return policies with multiple conditions. RAUM reads your decision trees, checks eligibility, and processes returns automatically — staying within the rules you've set.
Product questions
Size guides, compatibility, availability. RAUM searches your knowledge base and product catalog to give accurate, on-brand answers instantly.
Shipping & delivery issues
Lost packages, delayed shipments, address changes. RAUM AI checks carrier APIs, initiates investigations, and keeps customers informed — all automatically.
Everything your store's support team needs
Auto-resolve WISMO tickets
Connect your Shopify, WooCommerce, or custom order API through your connected tools. RAUM fetches real-time tracking and responds to customers instantly.
Multi-channel support
Email, live chat, social media — all routed through Zendesk. RAUM handles every channel with the same intelligence and brand voice.
Peak season analytics
Track resolution rates, cost per ticket, and CSAT during Black Friday, holiday rushes, and sales events. Knowledge gap detection surfaces what's missing.
Fraud & PII protection
Automatic personal data masking protects customer information. Payment details, addresses, and order numbers are removed before any data reaches the AI.
From ticket to resolution in 4 stages
Understand Stage 1
Reads the order inquiry, identifies intent (WISMO, return, product question), extracts order ID from Zendesk tags or message body.
Plan Stage 2
Searches your return policy, shipping rules, and product knowledge base. Maps out the correct resolution path.
Act Stage 3
Calls your order API through your connected tools, fetches tracking data, checks inventory, or initiates a return — all automatically.
Reply Stage 4
Writes the response in your brand voice with real order details — streamed into Zendesk for your team to send, or sent automatically when you've enabled it.
Ready to automate your e-commerce support?
14-day free trial. No credit card. Setup in under 5 minutes.