The Hidden Cost of AI
Most AI support tools charge you twice:
- Platform fee: For the software itself
- AI markup: An additional 50–200% on top of what AI actually costs
That "$0.50 per ticket" fee often hides ~$0.10 in actual AI cost. The rest is markup.
A simpler model
Bring your own AI key is straightforward:
- You create an account with OpenAI, Anthropic, or Google Gemini
- You give RAUM the API key
- You pay your AI provider directly, at their published rates
- RAUM charges only for the platform — not for the AI
What you get
With RAUM's pricing model:
- Unlimited Copilot use: AI assists never count against your monthly quota
- Transparent costs: You can see exactly what you're paying your AI provider
- Provider flexibility: Switch between OpenAI, Anthropic, and Gemini whenever you like
- Your data, your account: Your tickets and prompts run through your own AI account
Getting started
- Create an account at OpenAI, Anthropic, or Google
- Generate an API key
- Paste it into RAUM
- Start resolving tickets
No markup. No surprises.